RESPONSIBLE GAMING POLICY
HOW DO WE COMMIT TO RESPONSIBLE GAMING?
Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or a means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you'll start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise considering several measures that can help, such as setting Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies. You can take the gambling addiction quiz to determine whether you are exhibiting signs of an addiction to gambling.
GAMBLING RISK
You acknowledge that by gambling and/or using other services available on this Website you can both win and lose money, winnings are not guaranteed. This website cannot influence the result of any bet.
Online gambling may be illegal in certain jurisdictions. You understand and agree that the Company or any party engaged in this Website’s operation is neither able nor required to provide legal advice or warranty of any kind as to the legality of your use of the services offered by this website.
Nothing on this website can be understood as a claim or a warranty that the website's services comply with any legal requirements, including those in force in your jurisdiction. Your use of the services provided by this website is at your own discretion and risk. You assume full responsibility to determine whether your use of the website's services is legal in your jurisdiction. Your decision to access this website and participate in games is made entirely at your own risk.
RESPONSIBLE GAMING CONTROL AND TOOLS
1. Underage Players
The Company does not allow anyone under 21 years of age to open an account. Any person below that age who attempts to open an account with us or anyone who assists an underage person to open an account with us breaches our Terms & Conditions.
You can take the following measures to help protect minors:
Do not share your log-in details with anyone.
Do not enable the ‘remember password’ function on the log-in screens.
Do not share your credit card or bank account details with minors.
Install parental control software or internet filter software on your computers if there are persons under 18 in your household. Such software can be obtained at
2. Gaming Problem
There are lots of activities that can become a problem if not done in moderation (for example, alcohol consumption, shopping, and playing video games). The same can occur with gaming. Signs of addiction are often hard to see in yourself or in another person and very often may not even be related to money. Gambling can be a symptom of a wider problem.
It may be that a game has become a means of escape or of not confronting another dilemma. It can be that the motivation is so subconscious that the person is not even aware of the real issues and the possible consequences. In that case, there is professional help available.
It is critically important to catch this kind of behavior early before the practical consequences have a chance to impact. Unfortunately for this disease, the symptoms are not just physical but can be financial and social.
Fortunately, most of us can bet and play happily all our lives without it ever becoming a problem.
3. How do I tell if I am at risk?
We have eight rules for safer betting on our Website:
Casino bets are just fun. They are not and never can be a career.
Never double up just to win back losses.
Set a daily, weekly, or monthly budget well within the limits of what you can afford to lose.
Never play cards or casino for money when you are drunk, on drugs, tired or feeling down.
Keep an eye on how long you are online and keep track of the bets you place
Take breaks to make sure you stay fresh.
Set a budget before you start and stick to it.
Enjoy yourself!
If you feel you may be at risk of developing a dependency on gambling, there are many special services and websites that can help you. You can find a simple self-assessment test on
https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem which can help you determine whether gaming may be becoming a problem for you.
4. Our Service and Tools
Our Website offers a wide range of services that can assist you if you feel that you are developing a dependency towards gambling.
Our Website has put in place a series of measures so that members can bet and play in a safe environment. Your account has been designed and set up so you can enjoy yourself safely.
When you are playing games of skill and chance that involve money, the outcome by definition is never sure. Even if a coin has been flipped ten times and comes up heads ten times, the chances of it being tailed on the next spin are still 50%.
There are certain ways in which you can make your whole experience not just safer but more fun. In order to make use of the deposit limit feature, you must log in to your Account via your account page. We encourage you to consider these measures when playing on our Website.
5. Limits
Setting limits can help you to control the amount you spend or can potentially lose. You can implement deposit limits which prevent depositing more funds than you set. Loss limit sets the maximum amount you are allowed to lose – you won’t be able to set a bet, which, if lost, will increase your overall loss beyond the limit. You may also want to set wagering limit which will allow you to control the maximum amount you agree to wager – this limit is put on the total amount of bets you will be able to place within the period. You can choose to implement daily, weekly, or monthly limits. Alternatively, you can choose to implement a combination of these limits for extra control.
You can do this easily in the ‘Responsible Gaming’ section of your account, by inserting an amount in one or more of the ‘Daily Limit’, ‘Weekly Limit’ or ‘Monthly Limit’ boxes of the appropriate limit. It is a good idea to give yourself a budget. This means that if you start to play more than you want to, you will be alerted.
A request by you to increase or remove a limit (effectively allowing you to gamble more) will not take effect until you confirm your decision after at least 48 hours’ colling-off period. This is to give you a chance to have a period of time which will allow you to reconsider whether you really want to raise the limit.
If you make a request to set or lower a limit (effectively restricting your gambling more), this request will take effect immediately.
5.2. Daily Limits
Daily limits are set for a period of 24 hours. As with all limits, they consider the amount deposited during the previous period. For example, if you have already made a deposit of €20 in the past 24 hours and you select a daily deposit limit of €20, you will not be able to deposit again until a further 24 hours have passed since your last deposit. If you have made a deposit of €10 in the past 24 hours and you select a daily deposit limit of €20, you will only be able to deposit a maximum of €10 until 24 hours have passed since your last deposit
5.3. Weekly Limits
Weekly limits are set for a period of 168 hours. As with all limits, they consider the amount deposited during the previous period. For example, if you have already made a deposit of €20 in the past 168 hours and you select a weekly deposit limit of €20, you will not be able to deposit again until a further 168 hours have passed since your last deposit. If you have made a deposit of €10 in the past 168 hours and you select a weekly deposit limit of €20, you will only be able to deposit a maximum of €10 until 168 hours have passed since your last deposit.
Note: If you already have a daily limit in place and you set a weekly amount that is less than your daily limit, your daily limit will be deleted and only the weekly limit will be implemented. If your weekly deposit limit is set higher than your daily limit, you will not be able to exceed the weekly limit. For example, if your daily limit is set at €10 and your weekly limit is set at €20, you can deposit up to €10 per day for two days, but you will not be able to deposit more until 168 hours have passed since your last deposit.
5.4. Monthly Limits
Monthly limits are set for a period of 720 hours. As with all limits, they take into account the amount deposited during the previous period. For example, if you have already made a deposit of €50 in the past 720 hours and you select a monthly deposit limit of €50, you will not be able to deposit again until a further 720 hours have passed since your last deposit. If you have made a deposit of €20 in the past 720 hours and you have set a deposit limit of €50, you will only be able to deposit a maximum of €30 until 720 hours have passed since your last deposit.
Note: If you already have a daily and/or weekly limit in place and your monthly limit is set as an amount that is less than those limits, those limits will be deleted and only the monthly limit will be implemented. If your monthly limit is set higher than your daily and weekly limits, you will not be able to exceed the monthly limit. For example, if your daily limit is set at €10 and your weekly limit is set at €20 and your monthly limit is set at €50, you can deposit up to €10 per day for two days, but you will not be able to deposit further until 168 hours have passed since your last deposit.
If you would like further examples or help with setting limits, please contact our Customer Services Team via live chat or email.
6. Track your Activity
Your account gives you a complete record of all the bets you have ever placed so it is easy and simple to keep track of what you are doing, how long it is taking and whether you are betting sensibly or not.
7. Contact our Customer Service Team
All members of our Customer Service team have been trained in social responsibility and are aware of the risks of compulsive gambling. If you feel you might be at risk, they are here to help by explaining the measures you can take on our Website to restrict your gambling and by pointing you in the direction of specialist organizations which can help you. You can contact our Customer Service team by sending an email at the address mentioned in the Terms and Conditions or via live chat.
HAMPI SELF-EXCLUSION
Our Website participates in the HAMPI self-exclusion (gambling prohibition) system administered by the Estonian Tax and Customs Board. This system allows you to exclude yourself from gambling with all casinos licensed by the Board. If you have a valid gambling prohibition through HAMPI we will not let you participate in gambling on our Website.
Please follow this link to learn how to set up a gambling prohibition https://www.emta.ee/en/private-client/e-services-tax-literacy/registers-inquiries/setting-restrictions-gambling or contact our customer support if you have any questions.
WEBSITE SELF-EXCLUSION
Apart from the HAMPI system, you may exclude yourself from gambling only on our Website, for a period of time or permanently. Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You can set Self-Exclusion for a minimum of 3 months and a maximum of 5 years. You are also able to request that your account be self-excluded for an indefinite period. Should you wish to undo the indefinite self-exclusion, you may contact our Customer Support team to request this. Any cancellation of an indefinite self-exclusion will only be applied after a 7-day waiting period has lapsed at which point your account will be reopened.
Please note that if you are self-excluded from the casino indefinitely, the funds remaining on balance will be paid according to the casino limits. If you are self-excluded for a definite period, the funds remaining on balance will be paid according to the casino limits only when a period of self-exclusion expires. You will also be excluded from all promotional offers for the period of exclusion. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiration, your account will not be automatically re-activated.
Should you wish to cancel your self-exclusion before the expiration of the self-exclusion period, this will only be considered following an internal review. Any successful cancellation of a definite self-exclusion period will be applied after a minimum 24-hour cool-off period following your request.
We will take reasonable steps to prevent you from re-opening your account or opening new accounts with us. However, during the period of your exclusion, you must not attempt to re-open your account or to try to open new accounts across our network.
When administering the self-exclusion on your account, the onus is on you to complete the process. This requires you to confirm that you understand the exclusion restrictions and then click a link that takes you to a page where you must select the period you wish to be excluded for and confirm the self-exclusion by clicking ‘submit’. You will then receive an email to confirm that the self-exclusion has been successful. IF YOU DO NOT COMPLETE THIS PROCESS, YOUR ACCOUNT WILL REMAIN ACTIVE.
If you are unable to complete the automated process yourself, then you must contact Customer Support and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you – please note that if you request assistance via email to self-exclude that this will not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, the self-exclusion period will be set at six months. If you have any questions, then please contact our Customer Support team.
Upon activation of the self-exclusion, we will make every reasonable effort to ensure that you do not receive gambling-related material. However, we cannot be held liable for any third-party affiliate marketing that you may receive that we have no control over. Please remember that if you inadvertently receive marketing material and continue to gamble, or circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, we are under no obligation to return any deposits, winnings, or other funds in respect of such activities online.
Any Self-exclusion you request from third parties, for example - non-profits, industry bodies, regulators and other government bodies, shall be applied only if you inform us on the same, or if we receive an official notification from the relevant party which you have requested to exclude yourself.
