General Terms and Conditions
These General Terms and Conditions (version 1.0 effective from _________).
Please read these General Terms and Conditions before using our website (hereinafter referred to as the "Website"). By using or accessing any section of the Website and the services provided through the Website (the “Services”), you agree to be legally bound by these General Terms and Conditions (hereinafter - the “Terms”). You must also abide by the following documents, which are incorporated into the Terms by reference and may be applicable depending on your use of the Website: a) Betting Rules; b) Privacy Policy; c) the rules of the games you play; d) the relevant game rules; e) rules of bonuses, promotions and other activities you participate in; and f) such other rules as we may communicate to you from time to time concerning particular uses of the Website.
1. About Us
1.1 This Website is owned and operated by _______, a company incorporated under the laws of _______ with registration number _______ and registered address at ________. The Website is licensed and regulated by the Estonian Tax and Custom Board under the Activity Licenses No. ________ issued ________ and the Operating Permit No. ________ issued ________.
1.2 Unless otherwise defined, all references in the Terms to "we", "us", and "our" refer to the company operating the Website, while references to "you", "your", and similar refer to you, the person using our Website.
1.3 You acknowledge and agree that your contractual relationship regarding the Website is solely with us. To the fullest extent permissible by law, you waive all rights and agree not to file any claims or initiate legal action against any third parties involved in the Website’s operation. This includes, but is not limited to, IP rights holders, developers, providers, or licensors of games and payment processing services available through the Website. You also agree that no third party is liable to you in any form - whether in contract, tort (including negligence), or otherwise - concerning your Website use.
2. Who Can Play
2.1 We do not accept underage customers. You may access our Website and use our Services only if you are at least twenty-one (21) years old or older if required by the laws of your jurisdiction. If you are under 21 or do not meet the legal age defined by your country, you must cease using the Website and notify us immediately.
2.2 Before using the Website, you must ensure that your use complies with the laws of your country. We do not offer any guarantees or warranties concerning the legality of using the Website in any specific jurisdiction, particularly in instances where gambling is prohibited, restricted, or regulated. You are solely responsible for staying informed about your country's laws regarding online gambling and the use of the Website at all times. If online gambling becomes illegal or restricted in your jurisdiction, you must promptly close your account with the Website and stop using its Services.
2.3 For various legal or commercial reasons, we do not accept customers from the following jurisdictions (hereinafter - “Restricted Jurisdictions”): Australia, Austria, Afghanistan, Albania, Algeria, Angola, Belarus, Burundi, Belgium, Bulgaria, Central African Republic, Czech Republic, Colombia, Cyprus, Curacao, Democratic Republic of the Congo, Denmark, Ethiopia, Ecuador, Egypt, France and French Territories, Guinea, Guyana, Guinea-Bissau, Germany, Georgia, Greece, Hong Kong, Iran, Iraq, Italy, Israel, Libya, Latvia, Lithuania, Myanmar, Moldova, North Korea, Netherlands, Philippines, Portugal, Puerto Rico, Pakistan, Romania, Russia, Saudi Arabia, Somalia, South Sudan, Sudan, Syria, Serbia, Sri Lanka, Slovakia, Slovenia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, Trinidad & Tobago, Tunisia, Yemen, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Vatican City, Venezuela, Zimbabwe, as well as countries designated by Financial Action Task Force (FATF) as being subject of increased monitoring or call for action (“grey” or “black” list) and jurisdictions where our Services is illegal or restricted.
2.4 Residents of the Restricted Jurisdictions are not allowed to open accounts with our Website or use our Services. You must check the Terms frequently to ensure you are not located in any of the Restricted Countries, as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to close your account if you have previously opened it immediately.
2.5 In addition to the mentioned Restricted Jurisdictions, further geographical restrictions may apply to specific games and/or Services available on the Website. By accessing these games or Services, you affirm that you are not a resident of the jurisdictions listed as restricted in the Terms pertaining to these activities.
2.6 You agree to indemnify us and all third parties associated with the Website from any liability arising from your participation in our Services in violation of the laws of your jurisdiction or elsewhere or while residing in a Restricted Jurisdiction.
3. Your Account
3.1 To access our Services, you must first complete the registration process and create an account on the Website. You must provide accurate and up-to-date information about yourself during this process as prompted. You must notify us immediately of any changes to your registration information. In particular, you must provide the following details about yourself: full name, personal identification code (if issued to you), date of birth, home address, including postal code and country, and e-mail address.
3.2 It is forbidden to register or use an account on our Website on behalf of another person, corporations, non-profits and other legal entities. It is further forbidden to share your account with any other person or use it together or in coordination with any other person.
3.3 Only one (1) account is allowed per household, device, and IP address on the Website. You must not attempt to open an additional account(s) beyond this limit. All such accounts (the “Duplicate Accounts”) will be closed, and any associated winnings will be voided and confiscated from the account balance. At our sole discretion, we may designate the original account as the Duplicate Account and maintain the subsequent account instead.
3.4 It is essential to keep your username and password confidential and not share this information with others. You alone are responsible for any actions or transactions conducted through your account. Any person who accesses your account using the correct login credentials will be regarded as you, and all transactions will be deemed to have been made by you. Unless we are at fault or have acted with gross negligence, we are not liable for any third-party access to your account or for any losses resulting from unauthorized use; such unauthorized activity will be treated as your own.
3.5 You are prohibited from selling or transferring your account to anyone else, and you must not purchase or acquire accounts belonging to others. Any attempts to do so will be considered null and void and will breach these General Terms and Conditions.
3.6 We reserve the right to refuse to open an account or to close an existing account without prior notice or justification.
4. Deposits and Account Balance
4.1 You may participate in our games and other Services only if your account has enough funds to place the relevant bet. Under no circumstances will we offer any credit facility to our customers.
4.2 You agree that all financial transactions related to your account will be processed either directly by us or by a third party we engage to carry them out.
4.3 We support various currencies for both deposits and withdrawals. You can find the list of available currencies in the relevant sections of our Website. Your account balance and other financial rights and obligations can be designated in one of these currencies. Additionally, we may offer an option to change your account currency.
4.4 Although we handle various currencies for your convenience, the Euro remains our base currency. If we deem it necessary or efficient, we have the right to convert your account balance and/or conduct any transaction in our base currency. All conversions will be executed at our bank's exchange rate on the date of conversion. You acknowledge and agree that we are not liable for any losses incurred due to the exchange rates applied during these conversions.
4.5 We are neither a bank nor any other financial institution. Your account balance is not subject to insurance, asset-backing, or any other guarantees. Furthermore, your account balance does not accrue interest.
4.6 We may adjust, deduct, or credit funds to and from your account balance at any time to correct any irregular or erroneous transactions, pay the funds we owe you, or offset and satisfy your financial obligations towards us.
4.7 On our Website, financial transactions are handled via the payment system you choose from those currently available. Whenever possible, withdrawals will be processed using the same payment method that funded the account.
4.8 You must utilize the payment system services available on the Website in accordance with the usage rules imposed by the respective service providers.
4.9 By making a deposit, you authorize us to deduct any fines or fees related to your activities from your balance, as outlined in the Terms or applicable law.
4.10 You also agree not to charge back the deposited funds, annul the deposits, and to compensate us for any costs related to such chargebacks and recalls.
4.11 We retain the right to establish the minimum and maximum limits for deposits and withdrawals at our discretion.
4.12 You must not use any payment instruments, methods, or accounts that are not in your name and/or not solely and personally owned by you. This includes, without limitation, any shared accounts, business or corporate accounts, family accounts, and similar financial arrangements where other individuals or entities have sole or shared ownership rights, control, or right of claim. In addition to other rights and remedies available to us under these Terms or at law, we reserve the right to confiscate, hold, recover from you and/or report any amounts you deposit in contravention of this paragraph of the Terms.
4.13 Your current account balance and transaction history are available within your profile page. It’s recommended that you independently retain a record of the financial transactions performed via the Website.
4.14 You hold full responsibility for declaring your winnings, withdrawals, and any other gains to your local tax authorities and any other government, professional or self-governing bodies, as applicable. You are also required to pay any applicable taxes, duties, and similar obligations. You agree to compensate us for any expenses or losses we incur due to your failure to fulfill these obligations or as a result of our need to withhold such amounts.
4.15 Acceptance of your deposit does not imply any waiver or warranty on our end. In particular, if we accept your deposit, it does not indicate that your account has cleared all our Verification Checks, that additional deposits will be accepted, that no further Verification Checks will be conducted, or that we endorse your use of the Services or acknowledge/warrant their legality in your jurisdiction.
5. Withdrawals
5.1 You may withdraw your winnings from your account by submitting a valid withdrawal request. All such requests will be processed in accordance with our withdrawal procedures as outlined in the Terms.
5.2 We shall endeavor to accommodate your preferences for payment methods; however, we cannot guarantee the use of your preferred method. Consequently, payments may be processed through systems that differ from the one you requested for your withdrawal. You agree to assist us in facilitating the withdrawal process, particularly by providing the required documents and other evidence and by resubmitting your withdrawal request in accordance with our instructions.
5.3 We shall process your withdrawal request only after verifying your identity and activities on the Website, as further detailed in these Terms. Even if you choose to cancel your withdrawal request, your obligation to cooperate with us with regards to such verifications remains valid.
5.4 It is important to note that your withdrawals may occasionally incur additional fees imposed by intermediary banks, financial institutions, payment processors, or due to tax withholdings. These charges are beyond our control, and you acknowledge our right to deduct such fees and withholdings from your withdrawal amount, at your expense and without compensation whenever we are required to do so by law. Once we identify such an obligation to withhold, we will inform you before processing your withdrawal. Notwithstanding the foregoing, you assume full responsibility for all taxes, collections, and other expenses related to any winnings from the Services. You agree to reimburse us for any costs or losses we may incur due to liabilities or obligations from a governmental authority regarding the need to withhold or pay taxes or similar requirements associated with your withdrawal request or your income.
5.5 The processing of withdrawals may take up to ten (10) business days. This timeframe does not include the duration required for us to verify your identity and activities on the Website.
5.6 Our obligations concerning the processing of your withdrawal conclude once the withdrawal transaction is completed by our bank or payment institution. Consequently, we assume no responsibility for any delays arising from you, intermediary banks, or payment institutions.
5.7 Before you can withdraw any part of your account balance, it must be wagered (used to place bets) at least three (3) times, or more if required by the relevant promotional terms.
5.8 The minimum amount you can withdraw is determined by your country of residence and payment method. This amount will be shown when you submit a withdrawal request.
5.9 Unless otherwise provided by us at our sole discretion, you are allowed to withdraw up to €/$ ______ daily, €/$ ______ weekly, and €/$ ______ monthly (or the equivalent in your account's currency), unless otherwise specified in the terms for a particular Service. Exceptions may be granted at our discretion for customers with a higher VIP level. If you request to withdraw an amount that exceeds these limits, we reserve the right to either cancel your request or divide it into multiple withdrawals that adhere to the above limitations.
5.10 You may cancel your withdrawal request at any time, but only before it is processed by us. If you do so, the respective funds will not be debited from your account and will not be paid out. If you change your mind, you will have to undergo the withdrawal procedure from the beginning. We shall not be responsible for any losses or damages should you wish to cancel your withdrawal request, including, but not limited to, any financial losses if you use the respective amount to participate in our Services.
5.11 When we provide withdrawals through Visa’s Original Credit Transfer (OCT) or Mastercard’s Payment Transfer, you acknowledge and agree that we cannot guarantee the successful completion of these transactions due to potential restrictions imposed by the banks involved. As a result, we will not be liable for any losses or damages incurred from our inability to complete such transactions.
6. Refunds
6.1 You understand and agree that we generally do not offer refunds for deposits made into your account. However, in exceptional circumstances, such as technical difficulties with our website or payment systems, or an apparent honest mistake on your part and mistakenly-deposited funds are not wagered, we may grant a refund at our sole discretion on a case-by-case basis.
6.2 To qualify for a refund, you must contact our customer support within twenty-four (24) hours after the transaction in question, and in any case, before using deposited funds to participate in our Services.
6.3 When funding your account with a credit card, we reserve the right to process withdrawal requests up to the total amount you deposited as refunds for your purchases.
6.4 When we provide a refund, any bonuses and winnings in your account will be forfeited and subtracted before calculating the refund amount.
7. Dormant Accounts
7.1 An inactive (dormant) account refers to one that has not had any deposits, withdrawals, or bets over a continuous span of twelve (12) months. If your account is classified as inactive, we have the right to impose a monthly administrative fee of €10 or its equivalent in your account's currency (or the remaining balance in your account, whichever is lower) as long as your account balance is positive.
7.2 You give us permission to deduct this fee from your account each month after your account is marked inactive. The deduction will cease if the account balance drops to zero or if the account is reactivated through a deposit, withdrawal, or by placing a bet. Your balance will never become negative due to this dormant account fee.
8. Placing Bets
8.1 It is your duty to verify that all relevant details are accurate before placing a bet. Once a bet is accepted, you cannot cancel or modify it.
8.2 Instructions and detailed information on specific games can be found in the game rules located within the game interface.
8.3 You must adhere to specific provisions in the Terms, especially those related to promotions and other additional activities you engage in, which may limit your ability or right to make certain bets. This may involve restrictions on specific games, events, types of games, or limits on bet amounts.
8.4 You acknowledge and agree that if there is a discrepancy between the outcome shown on your screen and that of the game server used by the Website, the game server's result will be authoritative. You consent that our records will serve as the sole and reliable proof of your involvement in the relevant online gambling activity and the corresponding results.
8.5 We have the right to refuse any bet or cancel one that has already been placed but not settled, entirely at our discretion. Any cancelled bet amount will be credited back to your balance. We also reserve the right to void a bet after it has been settled and adjust your balance accordingly if the bet was placed or settled in error or due to a malfunction.
8.6 In the event of software malfunctions or incorrect financial transactions, we have the authority to remove mistakenly credited funds from your account. We also commit to refunding all amounts that were either incorrectly deducted or not credited due to technical issues within thirty (30) days after identifying such problems.
8.7 We reserve the right to withhold payments if there is suspicion or evidence of manipulation of our Website's systems or controls.
9. Bonuses and Promotions
9.1 Occasionally, we may provide you with bonus funds, free spins, free bets, and other promotional incentives (collectively termed as "Bonuses"). These Bonuses may be available to individual customers or groups at our discretion, and some may not be accessible to residents of specific jurisdictions.
9.2 Participation in our promotions is completely voluntary, and you can decline any Bonus. It’s important to consider the restrictions associated with your account, such as maximum winnings, maximum bet limits, wagering requirements, withdrawal restrictions, and other stipulations detailed below or in the applicable email notification we sent to you.
9.3 We retain the right to refuse a Bonus to any customer, fully or partially cancel active Bonuses, or impose a temporary or permanent ban on any individual or group from accessing Bonuses at our sole discretion. In the event of a dispute concerning our Bonuses — covering eligibility, usage, misuse, fair play, calculations of winnings, and wagering requirements — our decision is final and non-negotiable.
9.4 Each Bonus offer comes with specific rules and details as outlined in the offer communicated to you or available in the relevant section of the Website. By activating or utilizing a Bonus, you accept these specific rules. If there is a conflict, the specific Bonus rules will take precedence over the general Terms.
9.5 All Bonus offers are strictly limited to one per individual, household, account, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (like Neteller, Skrill, etc.), and device.
9.6 To be eligible for most of our Bonuses, you must make an associated real-money deposit.
9.7 Only one Bonus can be active in your account at any moment, and you cannot combine deposit bonuses. A Bonus stays active until one of the following happens:
The Bonus expires - all bonuses are valid for 14 days from the time they are awarded unless stated otherwise in specific terms.
You meet the wagering requirement.
You deplete your bonus balance, free spins, or other entitlements of the Bonus, as applicable.
The Bonus is cancelled or forfeited as outlined in the Terms.
9.8 All Bonuses come with a wagering requirement, which means you need to wager an amount equivalent to the Bonus amount multiplied by the specified wagering multiplier. Additional restrictions affecting how much your bets contribute towards the wagering requirement apply as per the Terms. Our Bonuses must be wagered 40 times unless stated otherwise in the applicable Terms.
9.9 You must meet the applicable wagering requirements while the respective Bonus remains active. If you fail to do so, your bonus balance, all winnings obtained while the Bonus was active, and other entitlements associated with the Bonus will be forfeited and removed from your account.
9.10 All our Bonuses are “sticky”, meaning you cannot typically request a withdrawal while the Bonus is active. When you place a bet, the amount is deducted first from your real money balance, and if that balance is insufficient, it will be deducted from your bonus money balance. Winnings obtained while a Bonus is active are credited to your bonus balance and can be withdrawn after the wagering requirement is met.
9.11 You can request a withdrawal of your deposit before meeting the requirements for bonus wagering. In this case, the amount of the Bonus and all associated winnings will be void, and any remaining funds will become withdrawable. You have the right to cancel any Bonus before you start using it, with no loss of your own funds.
9.12 While a Bonus is active on your account, you may not place any bet larger than: 5 EUR, 7.5 NZD, 10 CAD/AUD, 100 CZK, 90 ZAR, 10 BGN, 40 DKK, 40 HRK, 25 RON, 50 NOK, 1950 HUF, 5 CHF, 0.027 LTC, 0.00019 BTC, or the equivalent in your account currency. This maximum bet limit also applies to bet doubling after a game round has been completed and to bonus rounds obtained within the game.
9.13 All Bonuses impose additional restrictions on the maximum available win. This means that if you obtain winnings over the stated limit while the Bonus is active, the amount above the limit will be forfeited and removed from your account balance. Unless otherwise specified in the applicable terms, the maximum win amount for our Bonuses is ten (10) times the amount of the Bonus.
9.14 Your bets will not contribute toward meeting the wagering requirement when playing Live games. Only 5% of your bet amount contributes to satisfying the wagering requirement when playing card games, roulette, poker, and video poker.
9.15 Playing for bonus funds is not available in all Jackpot slots and in the following slots: _____________________.
9.16 All Bonuses are calculated based on CET time.
9.17 Our Bonuses serve as an extra incentive aimed at enhancing your typical gaming experience and are meant solely for entertainment, rather than being a primary means of securing winnings. We maintain the right to examine how you use the Bonuses at any time, including prior to any withdrawal processing, to identify any potential abuse.
9.18 If we reasonably suspect any bonus abuse has taken place, or if you have violated these Terms in any way, we reserve the right to cancel and confiscate your Bonus and any associated winnings, and restrict you from any future promotions.
9.19 Actions that may be considered as fraud and/or bonus abuse include, but are not limited to, the following:
Engaging in minimum or reduced risk strategies, such as low-risk roulette bets (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table).
Placing individual bet amounts greater than 20% of the Bonus amount or exceeding 5 EUR, whichever is lower.
Using cashouts or low odds betting strategies (less than or equal to 1.2) in order to meet the wagering requirement with minimal or reduced risk to real funds.
Transitioning from low weighted or unweighted games (regarding contributions to the wagering requirements) to a high weighted game after significant wins to meet wagering requirements or/and vice versa.
Playing games with an active Bonus to accumulate a positive expected value on bonus return. For instance, starting and delaying a game round or feature until after fulfilling the wagering requirement (collecting 9 out of 10 coins necessary to reach a reward before completing the wagering requirement and before playing to collect the final coin) or repeated deposits associated with high-reward Bonuses (more than 3/4 of the total deposited amount with Bonuses granting an equivalent of at least 35% of the deposit amount) with subsequent bets of real money on evidently favored market outcomes.
Making new deposit(s) while free spins or bonus features are still active in a game.
Cashing out real-money bets after the wagering requirement has been met.
10. Identity Verification and Activity Checks
10.1 We prioritize our customers' safety and security. To uphold our commitment to responsible operations, we perform Know Your Customer and various checks (collectively referred to as “Verification Checks”) to verify customers' identities, ensure compliance with our Terms, and manage our risk exposure. These measures help us meet legal requirements, prevent fraud, protect against underage gambling, and maintain a fair, fraud-free service while prohibiting illegal activities.
10.2 In particular, before you are able to use our Services, you must upload a valid ID document and undergo verification of your age and other personal details you’ve provided during the account registration.
10.3 Notwithstanding the initial verification described above, our Verification Checks may be conducted repeatedly and continuously at our discretion. We can implement any additional procedures and methods we find necessary for these checks at any time, requesting further information and evidence both prior to and following deposits to your account or withdrawals. We reserve the right to carry out Verification Checks without notifying you or sharing the results.
10.4 To carry out the Verification Checks, we may occasionally ask you for additional documents and information, monitor your activity on our Website along with your transactions, and collect data from third parties and public records.
10.5 You are required to provide any requested documents and information swiftly and assist us in completing our Verification Checks without delay, within fifteen (15) days of our request. This includes, but is not limited to, properly certified identification documents, proof of residence, evidence of ownership for your payment methods, details regarding your source of funds and wealth, along with your financial transaction history such as bank or credit/debit card statements.
10.6 All information and documentation you submit must be accurate and current. All documents provided must comply with our authenticity standards, which may be communicated to you periodically.
10.7 We reserve the right to close or limit your account until you provide the required documents, information, and assistance, and until our Verification Checks are completed.
10.8 Although we aim to carry out our Verification Checks swiftly and with minimal disruption to your service usage, we formally state that we cannot be held liable for any inability to use the Services during this process. Additionally, we disclaim all warranties, whether expressed or implied, regarding the scope and timelines of the Verification Checks.
10.9 If you fail to comply with our request by the deadline and to our satisfaction, we may confiscate your winnings, terminate our business relationship, and return any remaining balance in your account. Furthermore, we may hold off on any payments to or from your account until our Verification Checks are completed.
10.10 We may hire third parties to gather information about you or to perform other aspects of the Verification Checks for us. This may include authorized credit reference agencies, identity verification services, and/or fraud prevention software providers.
10.11 We reserve the right to inform relevant authorities, regulatory bodies, industry associations, banks, and other financial institutions, as well as identity verification providers and other parties that deal with financial and online crime, if we suspect fraudulent, illegal, or otherwise questionable activities on your part.
11. Responsible Gaming
11.1 To ensure you enjoy our Services responsibly and entertainingly, we provide various responsible gaming information and tools accessible through the Responsible Gaming section of our Website. We encourage you to visit that section regularly and utilize the available information and tools to keep your gaming habits safe and controlled.
11.2 We offer several limits (such as loss and deposit limits) and an option for self-exclusion from gambling through our website. You can find more information about these tools in the Responsible Gaming section of our website.
11.3 In particular, immediately after you register your account, the Website will offer to set a loss limit. We advise you to set this limit in accordance with your income and means available to you for entertainment purposes. If you set such limit, we will refuse any bet that potentially may lead to a loss exceeding the limit you’ve set. You are also free to set or update this limit at any time. When you set the limit or decrease the previously set limit (meaning your allowed losses are lower), such changes will become effective immediately. If you wish to remove the limit or make it higher (meaning your allowed losses will be increased), such changes will become effective only if you confirm your request after 48 hours.
11.4 Our Website participates in the HAMPI self-exclusion (gambling prohibition) system administered by the Estonian Tax and Customs Board. This system allows you to exclude yourself from gambling with all casinos licensed by the Board. If you have a valid gambling prohibition through HAMPI we will not let you participate in gambling on our Website. Please follow this link to learn how to set up a gambling prohibition https://www.emta.ee/en/private-client/e-services-tax-literacy/registers-inquiries/setting-restrictions-gambling or contact our customer support if you have any questions.
11.5 If you wish to exclude yourself from gambling just on this single Website, you may do so through the self-exclusion interface provided in the Responsible Gaming section of our Website. This self-exclusion option will NOT prevent you from gambling with any other website.
11.6 If there are minors in your household or if you share your device with others, we advise you to secure your device with a strong password and use filtering solutions that allow parents and guardians to regulate minors’ access to the internet.
11.7 We will strive to ensure that any responsible gaming information we provide is accurate. However, we are not responsible for the accuracy of this information or any actions you take based on it. We will make efforts to ensure that the applied limits and exclusions remain effective as described. However, you acknowledge and agree that you hold ultimate responsibility for ensuring your gaming is controlled, and that no limit or exclusion can be effective if you attempt to circumvent them. In the event that you circumvent our controls, for example, by registering a duplicate account with the Website, providing false information, using a VPN, or through other means, you agree that all liability for losses incurred while using our Services will rest solely with you.
11.8 If you self-exclude (through the HAMPI system or through the Website’s own self-exclusion interface), we will return your real money balance, subject to the withdrawal rules outlined in the Terms. However, all Bonuses, bonus funds, and other entitlements associated with a Bonus will be forfeited. If you self-exclude or have been excluded by us for a definite period, your balance will remain intact; however, relevant Bonuses will expire. If you wish to withdraw your funds while temporarily excluded, please contact our customer support.
12. Your Warranties
12.1 By opening an account on our Website and by using our Services, you warrant that:
You are acting independently.
You are a responsible, law-abiding citizen with stable finances, free from any overdue debts or issues with credit.
You’ve confirmed that your use of the Website complies with your local laws, and you will maintain this compliance while using the Website.
You do not struggle with gambling addiction or related issues.
You refrain from using the Website while under the influence of alcohol, drugs, or other substances.
You acknowledge and accept that using our Services may result in financial loss, including the complete loss of your deposited funds.
The funds you use are not sourced illegally or from unlawful activities.
Any credit/debit card or payment method you use for deposits is owned by you, not stolen, and has not been reported lost.
You agree to follow the Terms.
12.2 By opening an account on this Website, you warrant that you have provided us with true and complete information as requested in the registration form.
12.3 By opening an account on our Website and by using our Website, you warrant that you will not engage or attempt to engage in any of the following prohibited activities:
Collaborating directly or indirectly with our other customers, including by coordinating bets and actions, transferring your account or sharing your login credentials, and transferring any funds, entitlement, or benefits, whether through our Website or otherwise.
Employing bots, automated tools, AI technologies, or similar hardware/software to place bets, influence bet acceptance or outcome, or otherwise interact with our Services, whether autonomously or as an aid.
Providing false, incomplete, or outdated information, or partaking in any fraudulent activity.
Bypassing our Verification Checks.
Transferring or sharing your account with third parties.
Gaining unauthorized access to or disrupting the Website's operation and undermining our information security protocols.
Using betting methods, techniques, patterns, or strategies to gain advantage over others or reduce risk exposure, such as equal, zero or low margin bets, minimal risk bets (for instance, betting on "black" and "red" at the same time), hedge betting, or otherwise placing bets that, in our judgment, exploit the system, ensure a win, or diminish risk.
Conducting any illegal, immoral, or illicit activities, such as money laundering, financing terrorism, or promoting weapons proliferation.
Bringing disrepute to the Website or any associated entity.
Copying, monitoring, reverse engineering, decompiling, modifying, or extracting other information from the software related to the Website.
Removing or obscuring copyright notices or infringing on the intellectual property rights of their owners.
Utilizing our Website and Services beyond entertainment purposes.
Accessing another customer's account or information, including through the use of legitimate login credentials.
13. Account Closure and Liability
13.1 We retain the right to immediately and without notice close your account at our discretion if we determine that continuing our business relationship with you does not align with our accepted risk profile.
13.2 You may close your account at any time by contacting customer support and following their directions.
13.3 Unless specified otherwise in the Terms, when your account closes, all active Bonuses will be cancelled, any bonus funds, winnings, and related entitlements will be forfeited and removed from your account balance, outstanding bets will be voided and refunded to your account, your balance will be adjusted for any liabilities, and the remaining amount will be paid to you after the necessary verification checks have been completed.
13.4 If you breach any rules related to the chat feature, we reserve the right to temporarily or permanently disable the Live Chat function for your account.
13.5 If we reasonably suspect that you have violated or attempted to violate the Terms, including those concerning prohibited actions, your warranties, and indemnification obligations, we reserve the right to take any of the following actions at our sole discretion, with or without notice:
Suspend your access to all or part of our Services.
Permanently close your account with the Website and any partner websites in our network and deny future access to the Website and partner websites.
Stop processing your pending withdrawal requests or other payments to you, until we complete our investigation into the violation.
Void any winnings accrued, cancel any pending withdrawals, and withdraw any remaining real money balance in your account.
Void any winnings obtained, cancel any pending withdrawals, and confiscate the real money balance in your account.
Cancel any bonus balance in your account and/or restrict your future participation in our Bonus offers or deny them altogether.
Report any suspected illegal activity to the relevant authorities and/or pursue collection for any amounts you owe us.
13.6 Neither we, the software providers, nor any of our affiliates or other third parties involved in the operation of the Website, including shareholders, officers, and directors of those entities, shall be liable to you in contract, tort (including negligence), or otherwise for any losses, expenses, or other harm arising from:
Your violation of the Terms or any illegal, immoral, or deceptive behavior on your part, including our actions to enforce or comply with the Terms.
Any errors or reliance on misleading information on your part.
Any actions or transactions executed in your account under valid login credentials.
Any events beyond our reasonable control.
Unavailability of our services, equipment, software, or issues with communication.
Any electronic messages that were not received.
Actions taken by government entities, including the enactment of new laws and regulations.
Any errors, omissions, typographical mistakes, or bugs present on the Website or in the software utilized therein.
14. Complaints resolution procedure
14.1 If you encounter any issues with our Services that cannot be resolved through the standard customer support channels, you may submit a formal complaint to us.
14.2 To register your complaint, you must send it to our customer support email address from the email address associated with your account. Please include your full name, account name/login, a detailed description of your concerns and the relevant facts, as well as the word “[Complaint]” in the email subject line.
14.3 We strive to keep you informed about the status of your complaint throughout the process and to respond to your messages within five (5) business days. We may reach out to you for additional information or evidence needed to process the complaint, and you agree to provide it.
14.4 If you are not satisfied with the resolution of your complaint, you may seek further external dispute resolution options.
14.5 Alternatively, you may present your case to our Customer Experience Committee, which is an independent body established to assist customers experiencing financial hardship related to their gaming expenditures. The Customer Experience Committee is not a dispute resolution body, allowing it to focus on your overall situation without the constraints of a formal process. While we will make efforts to address all issues to your satisfaction, any support provided by the Customer Experience Committee is at our sole discretion until formally agreed upon.
14.6 In the event of any dispute, you agree that the server logs and records will serve as the final authority in determining the outcome of any claim. You acknowledge that in the unlikely event of a discrepancy between the results displayed on your screen and those recorded by the game server, the server-recorded results will take precedence. You also acknowledge and agree that our records will be the definitive authority regarding the terms and conditions of your participation in the relevant online gaming activities and the outcomes of said participation.
15. Intellectual property
15.1 All aspects of website design, including text, graphics, music, sound, photographs, video, selections, arrangements, software compilations, source code, and any other materials found on the Website or utilized in our services (collectively referred to as the “Content”) are protected by copyright and other proprietary rights, which are either owned by us or licensed from their respective owners. If any material on the Website can be downloaded or printed, it may only be downloaded to one personal computer and hard copies may only be printed for your personal, non-commercial use.
15.2 We fully reserve all intellectual property rights concerning the Content. You will not gain any rights or interests in the Content under any circumstance, except for the limited rights of use explicitly outlined in these Terms. The Website and Services may only be used for purposes defined in these Terms.
15.3 No rights are granted for the use or reproduction of any trade names, trademarks, or logos displayed on the Website, except as specifically allowed under these Terms.
15.4 You may not use the Content in ways that are illegal, infringe on third-party rights, or discredit the owners of the Content, thereby damaging its value or the reputation of its owners.
15.5 You must not attempt to copy, monitor, reverse engineer, decompile, modify, or extract the source code or any other information from the software involved in the Website's operation.
15.6 Reproducing the Website or any part of it in any form or recording its operation is prohibited without our explicit consent.
16. Politically Exposed Persons
16.1 You must inform us immediately if you are, have been within the past twelve (12) months, or become a Politically Exposed Person or a family member of a Politically Exposed Person, as defined below. You must also provide us with this information when asked to confirm whether you are a Politically Exposed Person. Please refer to this section for further information and applicable rules.
16.2 A “Politically Exposed Person” or “PEP" refers to a natural person who is or has been entrusted with prominent public functions, including their immediate family members or known close associates. However, this term does not include middle-ranking or junior officials. The concept of a "Politically Exposed Person” should be interpreted broadly and generally includes all individuals who hold a prominent public function. This encompasses those individuals entrusted with significant public roles, excluding middle-ranking or junior officials, including, but not limited to, the following:
Heads of state, heads of government, ministers, and deputy or assistant ministers;
Members of parliament or other similar legislative bodies;
Members of the governing bodies of political parties;
Members of supreme courts, constitutional courts, or other high-level judicial bodies;
Those whose decisions are not subject to further appeal, except in exceptional circumstances;
Members of courts of auditors or boards of central banks;
Ambassadors, chargés d'affaires, and high-ranking officers in the armed forces;
Members of the administrative, management, or supervisory bodies of state-owned enterprises;
Directors, deputy directors, and board members or equivalent positions in international organizations.
16.3 Furthermore, you should identify yourself as a PEP for at least 12 months after you cease to be entrusted with a public function.
16.4 A “family member of a PEP” includes, but is not limited to: a spouse of a PEP or a partner recognized by national law as equivalent to a spouse, children of a PEP and their spouses or partners, and parents of a PEP. A “close associate of a PEP” includes: an individual who has joint beneficial ownership of a legal entity or a legal arrangement or any other close business relationship with a PEP; and an individual who has sole beneficial ownership of a legal entity or arrangement established for the benefit of a PEP.
17. Applicable Law
17.1 Any legal claim or dispute arising from or related to the Terms or your use of the Website shall be resolved according to the laws of _______. We cannot accept responsibility under the laws of any other jurisdiction.
17.2 The parties agree that any dispute, controversy, or claim arising out of or in connection with the Terms, or the breach, termination, or invalidity thereof, shall be submitted to the exclusive jurisdiction of the courts of _______. You explicitly agree to the exclusive jurisdiction of the courts of _______.
17.3 Nothing in these Terms shall affect our right to take legal action or commence proceedings in any jurisdiction other than _______.
18. Contact Us
18.1 If you have any questions regarding your use of the Website or the Terms, please contact us at our customer support email address displayed on the main page of the Website, in the lower navigation panel.
18.2 Where applicable, you can also reach us through the Live Chat. If we offer a Live Chat option, you agree to avoid making any comments in the Live Chat that could be seen as sexually explicit or offensive, including expressions of bigotry, racism, hatred, or profanity, as well as statements that are abusive, defamatory, insulting, or threatening towards any members of our staff or customers, and any statements that advertise, promote, or otherwise relate to other online entities.
19. Additional NetEnt Terms
19.1 Absolute Restriction. NetEnt Casino Games are not available in the following jurisdictions: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
19.2 Blacklisted Territories. All NetEnt Casino Games may not be played in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
19.3 Blacklisted Branded Games Territories. The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
In addition to the jurisdictions set out in paragraph 14.2. Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
In addition to the jurisdictions set out in paragraph 14.2., Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
In addition to the jurisdictions set out in paragraph 14.2., Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
In addition to the jurisdictions set out in paragraph 14.2., Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haití, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela
In addition, Fashion TV Video Slot are not available in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
19.4 Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine
20. Miscellaneous Provisions
20.1 The Terms constitute the complete agreement between you and us concerning the use of our Websites and Services. You acknowledge that you cannot depend on any assertion, commitment, or promise from us unless it is clearly specified in the Terms.
20.2 If any provision within the Terms is deemed illegal or unenforceable, that provision will be removed, while all other provisions will remain valid and unaffected.
20.3 We reserve the right to assign or transfer any of our rights or obligations under the Terms to any third party without prior notice. However, you may not assign or transfer any of your rights or obligations under the Terms. This restriction includes the transfer of valuable assets, such as account ownership, winnings, deposits, bets, and associated rights or claims, whether legal, commercial, or otherwise. This prohibition covers encumbering, pledging, assigning, trading, brokering, hypothecation, or gifting related to any fiduciary or third party, organization, or individual in any capacity.
20.4 We reserve the right to modify the Terms at any time. Whenever possible, we will inform you of upcoming changes. Regardless of notification, your continued use of the Website after the amendments take effect implies acceptance of the updated Terms. You should regularly check this page for any updates to the Terms. If you disagree with the amendments, you must stop using our Services.
20.5 No delay or failure to assert our rights under the Terms will be viewed as a waiver of any of our rights.
20.6 The Terms may be translated into multiple languages for your convenience. However, the authoritative version of the Terms is in English, and in the event of any discrepancies, the English version will take precedence.
20.7 Unless the context clearly requires otherwise, references in the Terms to singular terms include the plural and vice versa; terms such as "include," "including," and similar phrases shall be interpreted broadly. All section titles are for informational purposes only and should not affect the interpretation of the Terms.
